Frequently Asked Questions
Everything you need to know about shopping with Oh Hello Clothing.
What is your return policy for occasion wear?
We offer a 14-day return window for all items, including our formal dresses. Items must be unworn, with all original tags attached and in their original packaging to qualify for a full refund.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for next-day delivery in select regions.
How do I find my perfect size?
Each product page features a detailed size guide tailored to the specific garment's fit. We recommend comparing your measurements to our guide, as sizing can vary between brands and styles.
Do you offer international shipping?
Yes, Oh Hello Clothing ships worldwide. International delivery times and shipping costs vary by country and will be calculated automatically at the checkout stage.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer 'Buy Now, Pay Later' options through providers like Klarna and Clearpay.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can monitor your parcel's journey to your door.